You can send an email to warranty@autoMate.com.hk with the following information:
Repair Order/Invoice #:
Auto Shop Name:
Time of Appointment:
Nature of problem:
Documentation: Please attach all relevant documentation supporting your claim including photos or video of the problem occurring with your vehicle. Please note, however, that attempting to fix the problem or touching the work performed by AutoMate will immediately void your Limited Warranty.
This Limited Warranty, which is provided by Auto Repair and Service Group Limited. (“AutoMate,” “we” or “us”), extends to you as the original purchaser of auto repair or maintenance services (“Vehicle Services”) provided by a Auto Shop that you have requested and scheduled through the AutoMate Platform. Capitalized terms not otherwise defined herein shall have the meanings given them in our Terms and Conditions.
This Limited Warranty does not extend to any person who may purchase your car after the Vehicle Services are performed.
Subject to the exclusions, limitations and conditions set forth below, we warrant that the Vehicle Services will be free from defects in workmanship (i.e., that the Vehicle Services were performed correctly).
This Limited Warranty lasts for two weeks, whichever comes first, measured from the date the Vehicle Services are provided and the odometer reading shown on the applicable invoice (the “Warranty Period”). Note that any remedial work performed under this Limited Warranty will not restart the Warranty Period.
Some materials provided by Auto Shops may carry a separate warranty that extends beyond the Warranty Period (e.g., some car batteries are covered by a manufacturer’s five-year warranty). In those instances, the term of the manufacturer’s warranty will apply to the materials (but workmanship will remain subject to the Warranty Period).
If there is workmanship defect within the Warranty Period, we will, at our option and at no additional cost to you: (i) engage a Auto Shop without charge to you to perform remedial service work and/or replace defective part(s) installed in connection with the Vehicle Services; or (ii) refund any amount actually paid by you to us for the Vehicle Services. (Note that any discounts or promotions you applied towards payment of the Vehicle Services will not count as amounts you paid for purposes of any refund under this Limited Warranty.) In the event that a refund is to be issued due to defective materials, we may require the return of the defective part or parts at issue prior to processing a refund. We will not be responsible for any core fee charges incurred by you associated with returning the defective part or parts to us.
We neither assume nor authorize anyone to assume for us any other obligation or liability in connection with the Vehicle Services.
This Limited Warranty does not cover:
Any damage to your car caused by abnormal use (such as use in a commercial venture), misuse, negligence (such as not performing maintenance services in accordance with the instructions in the owner’s manual for your car), alteration or tampering, or by external causes (such as accidents, fire, water and freezing);
Any work for which you have paid the mechanic directly, rather than making your payment through the AutoMate Platform;
Any diagnostic or inspection service including pre-purchase inspection services provided through the AutoMate Platform;
Any work not scheduled and processed through the AutoMate Platform, including any work performed by a Auto Shop originally introduced to you through the AutoMate Platform to the extent such work was not scheduled and processed through the AutoMate Platform;
Any issues unrelated to the Vehicle Services ordered by you (e.g., if you order an alternator replacement because your car was not starting, and the car continues not to start after the alternator is replaced, this Limited Warranty does not cover the fact that the car does not start);
Any pre-existing condition with your car that is not known by the Auto Shop prior to starting the Vehicle Services and that is discovered during or after the Vehicle Services are performed (e.g., if you engage the Auto Shop to replace valve cover gaskets, but during the removal of the valve covers, worn plastic hoses break because they are old and brittle; repairing and/or replacing the plastic hoses under that scenario would not be covered by this Limited Warranty);
Any repairs that you request the Auto Shop perform beyond those included in the Auto Shop’s diagnosis of the problem, and which the Auto Shop performs, even if those additional repairs are needed to fix the issue you asked the Auto Shop to diagnose; provided, however, that if you authorize and pay for additional repairs through AutoMate, such additional repairs would be included in the Vehicle Services and covered by this Limited Warranty; and
Any consequential effects of the Vehicle Services performed, unrelated to any of the parts replaced being defective or any of the repair work being done incorrectly (e.g., if you request a transmission fluid service, but because you have not been replacing the transmission fluid regularly, when the Auto Shop replaces the fluid, with the right fluid installed properly, your transmission stops shifting properly because it cannot handle the new fluid—this is a “consequential effect” not covered by this Limited Warranty).
This Limited Warranty is entirely void when:
Any Vehicle Service request is made by you that deviates from a manufacturer’s recommendation (e.g., conventional oil is requested by you for an oil change but the owner’s manual for your vehicle calls for synthetic oil); or
After receiving the Vehicle Services, you take your car to a person not scheduled and processed through the AutoMate Platform to diagnose or repair a problem believed to be associated with such Vehicle Services, without giving AutoMate the first opportunity to inspect and remedy the problem (or to consent to an alternative person or shop from doing so).
Any determination of whether this Limited Warranty does not apply or is otherwise void as to a particular warranty claim shall be made by us in our sole discretion.
You will be charged for labor fees if a service call is made under this Limited Warranty for an alleged defect determined not to be the result of a defect in materials or workmanship of the Vehicle Services. You must pay for any non-warranty service ordered at the same time as any warranty service.
Once you file a claim with us, our claims team will evaluate the claim to determine preliminary eligibility for coverage of Vehicle Services under this Limited Warranty. If the Auto Shop determines that there is a defect in workmanship of the Vehicle Services and we elect to perform remedial service work and/or replace defective part(s) installed (instead of providing a refund), we will create a new appointment to perform such work and/or replace such part(s) at no cost to you.
If the Auto Shop determines that the claimed defect is not the result of a defect in workmanship of the Vehicle Services, you will be charged for labor fees.